By placing an order or using our services, you agree to the terms and conditions outlined below. These terms ensure a transparent and professional partnership between Pictufy and our wholesale customers. www.b2b.pictufy.com is owned and operated by
1x Innovations AB
Kivra: 556810-7535
106 31 Stockholm
Sweden
VAT SE556810753501
[email protected]
Products & Production
All products are made on demand for each order. This allows us to maintain consistent quality and offer a wide selection of artworks, sizes, materials, and framing options.
Minor variations in color, cropping, and print appearance may occur and are considered acceptable within industry standards.
Pricing & Payments
All prices listed on the Pictufy Wholesale platform are exclusive of VAT unless otherwise stated.
Payment must be completed before production begins, unless a separate agreement is in place. We reserve the right to update pricing without prior notice.
Order Processing & Lead Times
Production typically begins within 1–2 business days after payment. Lead times may vary depending on order size, seasonal demand, or material availability.
Once an order is placed and confirmed, it cannot be cancelled, as all items are produced on demand.
Shipping & Delivery
We ship to retail, e-commerce and B2B partners globally. Shipping times and carriers vary based on destination.
Delays caused by external factors (weather, customs, carriers, etc.) are outside our responsibility but we always assist in tracking and resolving issues.
Claims & Damages
If products arrive damaged, defective, or incorrect, a claim must be submitted within 7 days of delivery.
We require:
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Clear photo documentation of the product damage
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Photos of the outer packaging
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The order number or packing slip
Once approved, we will redo and resend the affected items. Refunds are generally not possible, as all products are made on demand. A refund may be issued only if a reprint is not possible.
Intellectual Property & Usage Rights
All artworks sold through Pictufy are licensed from their respective artists and may be used exclusively for retail resale as physical products.
Any digital use, reproduction, or modification of the artworks is strictly prohibited unless a separate licensing agreement is signed.
Wholesale Account Responsibilities
Customers are responsible for maintaining accurate account information and ensuring all order details (sizes, quantities, materials, shipping addresses) are correct before checkout. Mis entered information that leads to production or shipping errors is the responsibility of the customer.
Privacy & Data Protection
All customer information is handled securely and used only for processing orders, providing support, and improving our services. We do not share or sell data to third parties outside of our logistics partners.
Changes to Terms
Pictufy reserves the right to update or modify these Terms & Conditions at any time. Updated terms will be published on the wholesale platform and apply immediately.